THE FACTORS AFFECTING THE BEHAVIORAL INTENTION TO USE E-SAMSAT SYSTEM
Abstract
The purpose of this study was to obtain the empirical truth of performance
expectancy, effort expectancy, social factors, facility condition, self efficiency, and
quality system on behavioral intention to use E-Samsat system, a case study in the
office of samsat Yogyakarta.City. Data was distributed and collected by
convenience sampling technique to the respondents. The sample used in this study
were taxpayers using E-samsat as a tax payment tool or who have known the
manual of the E-samsat system but have never tried it directly with a total of 100
respondents. The analytical method used was simple regression analysis. From
the simple regression the result indicates that performance expectancy, effort
expectancy, social factor, and facility condition does not have significant effect on
behavioral intention, while self efficiency and quality system have significant
effect on behavioral intention