| dc.contributor.author | INDRIAN, RINI | |
| dc.date.accessioned | 2018-10-18T03:10:21Z | |
| dc.date.available | 2018-10-18T03:10:21Z | |
| dc.date.issued | 2018 | |
| dc.identifier.uri | http://repository.umy.ac.id/handle/123456789/22257 | |
| dc.description | LATAR BELAKANG : Pelayanan yang bermutu merupakan pelayanan berdasarkan Patient
Centre Care yang membutuhkan integrasi dan koordinasi dari berbagai profesi pemberi
asuhan. Kurangnya komunikasi, koordinasi, dan kolaborasi pemberi asuhan serta
ketidakpuasan pasien dapat mempengaruhi mutu pelayanan, sehingga rumah sakit perlu
menerapkan strategi dalam peningkatan mutu di instalasi rawat inap, salah satunya dengan
menggunakan implementasi Case Management.
TUJUAN : Untuk mengetahui komunikasi, kolaborasi, koordinasi dan kepuasan pemberi
asuhan serta kepuasan pasien setelah implementasi Case Management.
METODE : Penelitian ini merupakan penelitian Kualitatif menggunakan metode Action
Reaserch. Alat yang digunakan dalam penelitian menggunakan wawancara.
HASIL : Hasil penelitian menunjukan sebelum dilakukan treatment implementasi Case
Management 3 dari 4 Case Manager mengatakan bahwa (komunikasi, koordinasi dan
kolaborasi) pemberi asuhan masih kurang, dan belum puas dalam memberikan pelayanan,
dan 3 responden pasien mengatakan belum merasa puas dengan pelayanan di rawat inap.
Sesudah dilakukan treatment implementasi Case Management, 5 dari 6 Case Manager
mengatakan (komunikasi, koordinasi, dan kolaborasi) lebih meningkat dibandingkan
sebelumnya, serta merasa puas dalam memberikan pelayanan kepada pasien di instalasi
rawat inap. Sedangkan bagi responden dengan kepuasan pasien (studi kasus pasien DM), 11
dari 15 pasien mengatakan sudah puas, 4 pasien mengatakan kurang puas dengan pelayanan.
KESIMPULAN : Implementasi Case Management yang dilakukan di instalasi rawat inap
mampu meningkatkan mutu pelayanan (komunikasi, koordinasi, dan kolaborasi) para
pemberi asuhan serta meningkatkan kepuasan petugas dalam memberikan pelayanan kepada
pasien di rawat inap, dan memberikan kepuasan pasien selama mendapatkan pelayanan di
instalasi rawat inap rumah sakit islam purwokero.
Kata Kunci : Case management, Case Manager, Kolaborasi | en_US |
| dc.description.abstract | BACKGROUND: Quality service is a service based on Patient Center Care
that requires the integration and coordination of various caring professions.
Lack of communication, coordination, and collaboration of the caregiver and
patient dissatisfaction can affect the quality of service, so the hospital needs
to implement the strategy in improving the quality of inpatient installation,
one of them is by using Case Management implementation.
OBJECTIVES: To know the communication, collaboration, coordination
and satisfaction of caregiver and patient satisfaction after implementation of
Case Management.
METHOD: This research is a qualitative research using Action Reaserch
method. The tools used in the study using interviews.
RESULTS: The results of the study showed that before the implementation
of Case Management 3 of 4 Case Manager said that (the communication,
coordination and collaboration) of the caregiver is still lacking, and not yet
satisfied in providing services, and 3 respondents said they are not satisfied
with the service in hospitalization . After the treatment of Case Management
implementation, 5 of 6 Case Manager said (communication, coordination,
and collaboration) were more than ever before, and were satisfied in
providing services to patients in inpatient installation. As for respondents
with patient satisfaction (case study of DM patients), 11 out of 15 patients
said satisfied, 4 patients said less satisfied with the service.
CONCLUSION: Implementation of Case Management conducted in
inpatient installation can improve the quality of service (communication,
coordination, and collaboration) of the caregiver as well as improve the
satisfaction of officer in giving service to patient at inpatient, and give patient
satisfaction during get service at inpatient installation purwokero Islamic
hospital.
Keywords: Case management,Case Manager,Collaboration | en_US |
| dc.language.iso | other | en_US |
| dc.publisher | MMR UMY | en_US |
| dc.subject | Case management | en_US |
| dc.subject | Case Manager | en_US |
| dc.subject | Collaboration | en_US |
| dc.title | IMPLEMENTASI CASE MANAGEMENT DALAM MENINGKATKAN MUTU PELAYANAN DI RUMAH SAKIT ISLAM PURWOKERTO (STUDI KASUS PASIEN DM TIPE II) | en_US |
| dc.type | Thesis | en_US |
