Performance level given by the hospital outpatient Pharmacy department will have an effect on the patient’s satisfaction. Information about patient satisfaction level toward the given service is important so that the hospital can evaluate and improve the performance against given mainly in the outpatient pharmacy department. This research examines the level of satisfaction of outpatient service in installation against pharmacy outpatient Rumah Sakit Jogja and on which items must be repaired in service outpatient pharmacy department of Rumah Sakit Jogja. This research was conducted by distributing questionnaires to 150 respondents receiving the service in outpatient Pharmacy Department of Rumah Sakit Jogja in January-March 2017 with Survey research design. Data analyses descriptively by using satisfaction analysis and Importance Performance Analysis (IPA) to know the level of patient satisfaction toward and which items each dimension were not good enough with the service at outpatient pharmacy department of Rumah Sakit Jogja. The results of this research showed that level of satisfaction is 89.70% or it can be said very satisfied to the service in outpatient pharmacy department of Rumah Sakit Jogja. IPA analysis showed that all of the item on each of these dimensions need to be maintained (Quadrant B) and does not require an improvement in the outpatient pharmacy department service of Rumah Sakit Jogja.